Handmade Jewelry / Made in North Carolina
Handmade Jewelry / Made in North Carolina
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Shipping Policy

SHIPPING INFORMATION
We are a small shop, and we work hard to make and ship your items as quickly as possible. Your order will ship within 3-5 business days for Ready to Ship products. Made to Order products will ship within two weeks.  Please Note: During online sales, holidays, or peak sales times, shipping may take a little longer. We will always do our best to keep within the shipping time window! Thank you for your patience!
Please note that your shipping fee does not include insurance. If you are interested in having your package insured, feel free to email ruben@murojewelry.com and we will provide a rate and invoice you separately for any extra coverage you request. Please note that we can only provide insurance for packages that have not been shipped. Once shipped, we are unable to offer insurance coverage.
Your Shipping Address: Please review your address during checkout. If your order is lost or returned to us because of an incorrect address, we are unable to refund the cost until the order is back in our possession. Sometimes courier and shipping services can take several weeks to return an item shipped to the wrong address.  
Do you offer international shipping ?

Yes. We ship pretty much all around the globe where courier services are available. Please fill out the check out process for availability and shipping costs. Your packages are also shipped within the 3-5 business days window for Ready to Ship products or within 2 weeks for the Made to Order products. If your package is held up in customs, the duration of your delivery will take longer. International buyers are solely responsible for any and all duties or taxes. We recommend buying insurance to protect your purchase. Please email me for a price quote ruben@murojewelry.com

LOST PACKAGES
Ownership of packages is turned over to the courier service you select at checkout and transfers to the buyer once shipped. We are not responsible for lost, held, delayed, or damaged packages. You will receive a tracking number in your email along with a confirmation of order. If you don't receive your tracking information, please check your spam folder. Also, feel free to contact us if you have any questions or concerns. Once the package leaves Muro Jewelry, the carrier is responsible for any delivery issues. If you have any shipping issues please contact the carrier to further help you.

What if my package is lost or stolen?

We are not responsible for lost, delayed or stolen merchandise through the shipping process. We recommend acquiring shipping insurance. Please contact us for rates.